Customer Service - Donor Support Technician

CSL•East Point, GA

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role operates and prepares autopheresis machines, monitors donors and the process, responds to alarms, disconnects donors when the process is complete, and alerts appropriate staff to donor reactions or donor flow issues. The technician uses a Personal Digital Assistant (PDA) to document process incidents and associate equipment and supplies with the correct donor, and records donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs). The position also maintains a clean, efficient work area and adequate operating supplies and forms; follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies; and protects confidential personnel, donor, and center information. The employee may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion. Different qualifications or responsibilities may apply based on local legal or educational requirements.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.