Customer Service - Donor Support Technician

CSL•Sterling Heights, MI

12d

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process, operates and monitors the autopheresis machine, and observes donors for reactions during and after the process. The technician records process incidents and donor information using a Personal Digital Assistant (PDA) and the electronic donor information management system, and links equipment and supplies to the appropriate donor. The role also helps maintain a clean, safe, and adequately supplied work environment, follows applicable procedures, and may be cross-trained to support business needs. The position requires a high school diploma or equivalent, at least three months of work experience (preferably in a medical or health provider environment, or an equivalent combination of education and experience), and the ability to perform basic math calculations.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, and respond to specific alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a PDA to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Perform job-related duties as assigned.
May be cross-trained in other areas to meet business needs.