Customer Service/Dispatcher
Zoom Drain Columbus•Powell, OH
•$18 - $20
About The Position
The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.
Requirements
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Schedule & communicate with technicians to meet customer requirements
- Assign work orders based on priority to the available workforce
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Benefits
- Bonus Opportunities
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
