Customer Service Dispatcher

Regis College•Weston, MA

7d•Onsite

About The Position

The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station. Essential Functions Operate the College switchboard and transfer calls to proper departments. Process requests for information regarding vehicle registration, driving records, and warrants. Operate a variety of communications equipment including radio consoles, telephones, and computer systems. Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants. Perform timely dispatch by way of the two-way radio system of law enforcement on campus. Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police. Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College. Dispatch appropriate units as needed. Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies. Responsible for the distribution of emergency messaging when required. Monitor telephone system for trouble alarms and report to vendor and superiors. Monitor CCTV camera system and document and report irregularities. Maintain records with Campus Conference & Events. Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc. Contact College administration when necessary regarding student issues. Assist in processing Regis College parking permits. Enter citations into records management system.

Requirements

Must be a high school graduate or have a GED.
Ability to uphold the University’s commitment to inclusive excellence in a diverse learning community.
Excellent communication and customer service skills to deal effectively with a wide variety of University personnel and/or outside individuals/organizations.
Ability to work and maintain a positive relationship with the Campus Police Department and other personnel.
Must be able to work a flexible schedule and be available for call-ins, holdovers, holidays, nights and weekends.
Good computer skills required.

Responsibilities

Operate the College switchboard and transfer calls to proper departments.
Process requests for information regarding vehicle registration, driving records, and warrants.
Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants.
Perform timely dispatch by way of the two-way radio system of law enforcement on campus.
Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police.
Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College.
Dispatch appropriate units as needed.
Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies.
Responsible for the distribution of emergency messaging when required.
Monitor telephone system for trouble alarms and report to vendor and superiors.
Monitor CCTV camera system and document and report irregularities.
Maintain records with Campus Conference & Events.
Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc.
Contact College administration when necessary regarding student issues.
Assist in processing Regis College parking permits.
Enter citations into records management system.