Customer Service / Dispatcher

Powers Plumbing Heating•San Diego, CA

80d•Onsite

About The Position

Powers Plumbing is looking for a dispatcher to join our team in our Mission Hills, San Diego office. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written, verbal communications and will be responsible for maintaining strong customer relationships. This person will work to support the daily customer service and operations of the office.

Requirements

High school diploma
1-2 years experience as an executive assistant, administrative assistant, secretary or receptionist preferred
Strong organizational, communication, and time-management skills
Proven ability to work in a fast-paced environment
Positive, high-energy attitude
Resourcefulness, creativity, and problem-solving skill set
Familiarity with office equipment (i.e. printers, Ipads, computers)
Willing to learn service dispatching software
Willing to be remotely on call for scheduling emergencies some weekends and nights.

Responsibilities

Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed.
Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders.
Organize internal resources - Build out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs.
Liaise with visitors - Act as point person for office walk in customers.
Communicate policies and procedures - Alert employees of new processes, rules and regulations.
Facilitate executive-level operations - Book travel and send communications for high-level staff as needed.
Manage social media accounts- Facebook, Twitter, Instagram, YouTube
Be remotely on call for scheduling emergencies some weekends and nights.
All other duties assigned.