Customer Service & Dispatch Coordinator

Windsor America • Manchaca, TX

1d • $24 - $28 • Onsite

About The Position

Eco Garage Door Services, a part of the Windsor America family, is seeking a Customer Service & Dispatch Coordinator to serve as the primary link between customers and field technicians. This role involves answering calls, booking appointments, managing technician schedules, and conducting outbound calls for customer follow-up and business growth. The ideal candidate is confident on the phone, highly organized, and thrives in a fast-paced environment.

Requirements

• 1+ year of experience in customer service, call center, dispatching, or scheduling
• Confidence on the phone, including making outbound calls
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask in a busy environment
• Positive attitude and strong work ethic
• High school diploma or equivalent
• Reliable transportation and ability to work on-site in Manchaca, TX

Nice To Haves

• Experience in home services (HVAC, plumbing, electrical, garage doors, or similar)
• Familiarity with ServiceTitan or similar scheduling/CRM software
• Appointment setting or inside sales experience
• Experience supporting field service technicians

Responsibilities

• Turn inbound calls into booked appointments
• Recommend repairs, maintenance plans, and installation services based on customer needs
• Coordinate with technicians to keep schedules efficient and customers informed
• Keep customer information, service notes, estimates, and payment records accurate
• Resolve customer concerns and escalate issues when needed
• Meet booking, sales, and customer service goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED