Service Dispatch Coordinator
VIXXO•Scottsdale, AZ
•Onsite
About The Position
Vixxo is hiring a temporary Service Dispatch Coordinator based in Scottsdale, AZ. The role serves as a key liaison between Vixxo’s clients and internal stakeholders. You will work closely with the equipment technicians in the field, coordinating all field activities, and communicates directly with the client to ensure accurate communication of requested work status and requirements. This position is ideal for a customer-focused teammate who is process-oriented and goal-oriented, enjoying the freedom of managing their own time.
Requirements
- A minimum of two (2) years’ of experience with dispatching, customer service, and invoice
- Basic Microsoft Excel and Word experience
- Ability to work overtime as needed
- High School Diploma or equivalent required
Nice To Haves
- HVAC/R, electrical, plumbing, or coffee equipment technical experience is a plus.
Responsibilities
- Serve as a key point of contact for equipment technicians and assist in managing their work schedule including scheduling service calls and planned maintenance, communicating with technicians via phone and email, and receiving and dispersing work orders and other documents
- Ensure timely repairs by managing not to exceed (NTE) limits, maintaining service level agreements, and communicating any escalations to the Service Managers
- Ensure timely and accurate billing of technician’s work including timesheet entry for costing and payroll, monitoring and reconciling technical related expenses, and system and manual audits of invoices
Benefits
- Pay Rate: $18/hr
- +$1.50 Saturdays & Sundays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
