Customer Service Dining on Call Representative

BJC HealthCare • St. Louis, MO

13d • Onsite

About The Position

The Customer Service Dining on Call Representative provides food service to patients and families at Barnes-Jewish Hospital. This role serves as a key member of the Dining On Call call center, answering calls and obtaining meal selections while using customer service, nutrition knowledge, and computer skills. The representative accurately enters patient food orders, identifies dietary restrictions, and works with patient care teams and the department to address patient orders. The position is full-time, benefits-eligible, and includes rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Less than two years of experience.
• No supervisor experience required.

Nice To Haves

• Keyboarding and computer skills.

Responsibilities

• Provide phone-based customer service to patients and family members by taking dining orders and identifying dietary restrictions.
• Enter patient food orders accurately and comprehensively into the system.
• Interact and collaborate with the patient care team and department regarding patient orders.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED