CUSTOMER SERVICE COUNTER REPRESENTATIVE

AirReps•Town "n" Country, FL

10d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring an HVAC Customer Service Representative/Inside Sales Representative for its branch operations group in Tampa, Florida. The representative sells products and services to prospective and established customers at the counter, by phone, email, and fax. The role involves identifying customer needs, answering questions, providing solutions, and supporting a smooth and timely sales process while meeting established sales quotas. The representative must know the organization’s policies, procedures, practices, products, and services. The position works within well-defined instructions and established procedures, under supervision, and is closely supervised. It requires extensive knowledge of HVAC equipment and products, customer-service and sales skills, accurate order handling, and the ability to manage high-volume customer traffic. The role also supports ongoing business needs through training, reporting, customer follow-up, and additional projects or activities. Benefits are effective on the first day for full-time direct hires. Training programs and career growth opportunities are available. The company is part of a global organization backed by Daikin Industries, Ltd. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and does not discriminate on legally protected grounds.

Requirements

High school diploma or GED equivalent.
Extensive knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Professional, positive attitude and ability to de-escalate difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining technical information clearly.
Written communication skills to communicate with customers by email and enter orders accurately and promptly.
Strong organizational and time-management skills, including prioritization and multitasking.
High level of attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

One to three or more years of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Support divisional sales and new business by maintaining customer accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Monitor shipment schedules, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, maintain customer satisfaction, and follow company policies.
Train new customer service and inside sales representatives.
Contact customers periodically to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand HVAC product knowledge and stay current with industry trends.
Work positively with management, peers, and other departments to deliver effective service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support business needs.