HVAC CUSTOMER SERVICE COUNTER REPRESENTATIVE

AirReps•Ocala, FL

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking an HVAC Customer Service/Inside Sales Representative for its branch operations group at the Orlando, Florida branch. The representative sells the organization’s products and services to prospective and established customers through in-person counter service, phone, email, and fax. The role involves identifying customer needs, answering questions, developing solutions, ensuring a smooth and timely sales process, and meeting established sales quotas. The representative must understand the organization’s policies, procedures, practices, products, and services. The position works within well-defined instructions and established procedures, under supervision and close oversight. The representative reports to the Branch Manager / Supervisor, Customer Service. Daikin offers day-one benefits for full-time direct hires, training programs to help team members develop skills, career growth opportunities, and the opportunity to work for a global company backed by Daikin Industries, Ltd.

Requirements

At least 1 year of progressive sales or customer service representative experience.
Extensive knowledge of HVAC equipment/products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across in-person, phone, and email channels.
Positive, professional attitude and ability to defuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Strong organizational and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
High school diploma or GED equivalent.
Must be legally authorized to work in the United States without requiring current or future employer-sponsored work authorization.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC industry experience preferred.
Some college preferred.
HVAC certification preferred.

Responsibilities

Support the Division’s sales and new-business goals by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Handle sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order information.
Recommend alternate products based on cost, availability, or specifications.
Monitor scheduled shipment dates, help ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, ensure customer satisfaction, and follow company policies.
Train new customer service / inside sales representatives.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management, peers, and departments to provide a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.