HVAC CUSTOMER SERVICE COUNTER REPRESENTATIVE

AirReps•Jacksonville, FL

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC CSR/Inside Sales Representative position in the branch operations group at its Jacksonville, Florida branch. The role sells the organization’s products and services to prospective and established customers. Whether assisting customers at the counter, by phone, email, or fax, the representative determines customer needs, answers questions, develops solutions, and supports a smooth and timely sales process. The role is responsible for meeting established sales quotas and requires knowledge of the organization’s policies, procedures, practices, products, and services. The position operates within well-defined instructions and established procedures, under supervision and close oversight. The representative supports sales and account maintenance, processes orders and related transactions accurately, provides product and technical information, coordinates shipments and customer issue resolution, and works with colleagues across departments to deliver customer service. The role also includes training new customer service/inside sales representatives, maintaining sales activity records, and keeping current on HVAC products and industry trends. The company states that benefits are effective on day one for full-time direct hires, provides training programs to help team members develop skills, and offers career growth opportunities. Its family brands are backed by Daikin Industries, Ltd. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

Requirements

At least 1 year of progressive sales or customer service representative experience.
Extensive knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills with walk-in, phone, and email customers.
Positive, professional attitude and ability to diffuse negative situations with difficult customers.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication, including the ability to explain fairly technical information clearly.
Written communication skills sufficient to communicate with customers promptly by email and accurately enter orders.
Effective organizational and time-management skills, including prioritization and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity on the job.
Ability to understand and follow procedures, work instructions, and company policies.
High school diploma or GED equivalent.
Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC industry experience is preferred.
Some college is preferred.
HVAC certification is preferred.

Responsibilities

Help the Division meet sales goals, including new business, and maintain accounts through customer communications about product launches, services, supplies, products, and discounts, including outbound calls.
Provide customer service in person, by phone, and by email.
Process sales transactions, including orders, purchase orders, payments, quotes, and delivery dates, ensuring accurate information and correct items are ordered.
Recommend alternate products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, maintain customer satisfaction, follow organizational policies, and coordinate solutions with appropriate departments.
Train new customer service/inside sales representatives.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and support effective teamwork and service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support ongoing business needs.