CUSTOMER SERVICE COUNTER

Von Maur/Dry Goods•Columbus, OH

7d•Onsite

About The Position

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of store services. The role provides customer assistance by phone and in person, supports customer charge accounts, prepares purchases and online orders for shipment, handles cash work, and maintains the department. The position requires on-site availability for day, evening, and weekend shifts. Von Maur describes its culture as built on supporting and valuing employees, with a focus on providing legendary customer service and opportunities to grow professionally.

Requirements

Be available to work on-site for day, evening, and weekend shifts.

Responsibilities

Greet customers sincerely, be friendly, and thank every customer.
Answer a multi-line telephone, assist customers, or direct them to the appropriate area.
Provide customer charge account services, including opening accounts, accepting payments, and answering questions.
Prepare, box, and wrap customer purchases and online orders for shipment.
Calculate service counter and store cash work and prepare bank deposits.
Maintain a clean and organized department.