Customer Service Coordinator

TJX • Sparks, NV

13d • Onsite

About The Position

The Customer Service Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The role models outstanding customer service, engages with customers, and helps maintain a clean and organized store. The Coordinator also trains and mentors Associates, coordinates front-end coverage and breaks, addresses customer concerns, and works with management to support store priorities, safety, and shrink-reduction goals.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and a positive internal and external customer environment.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Lead by example by engaging with customers and maintaining a clean, organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) employee contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical, dental, and vision insurance for associates who meet service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Open door policy and supportive work environment
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed