Customer Service Coordinator

Penske • Atlanta, GA

22d • Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This is a full-time role at Penske’s 4605 Fulton Industrial Drive location in Atlanta, Georgia.

The coordinator develops daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours. The role communicates maintenance updates to customers, ensures rental units are maintained and ready, ensures parts are available, holds vendors accountable for the quality and timing of outside work, and helps maintain shop productivity and customer satisfaction. The coordinator also works with district billing clerks as needed and completes other projects assigned by a supervisor.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including proper selection and use of tools and PPE, machine guarding, and established safety practices.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Meet the physical and mental demands needed to perform the essential functions, with reasonable accommodations where applicable.
• Move frequently and stand, walk, climb, bend, and sit for extended periods during scheduled work.
• Use hands routinely and daily to grasp, reach, touch, handle, feel, or operate tools or controls.
• Work safely at heights using applicable ladders and elevated working platforms, and safely in all weather conditions.
• See and hear sufficiently to navigate a workplace with frequent movement of large trucks.
• Regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.

Nice To Haves

• 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor’s degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate maintenance updates to customers, including schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedules for outside work.
• Provide customer service and ensure customers are satisfied and likely to return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED