Customer Service Coordinator

Contech Engineered Solutions LLC • West Chester Township, OH

8d

About The Position

The Customer Service Coordinator (CSC) manages the customer order flow from quote through manufacturing release and serves as a primary inside point of contact for buying customers across product lines. The role supports account setup and management, pricing and quoting, collection of credit information, order processing, and aging resolution, while working to exceed customer expectations.

The CSC facilitates quote and scope-of-work requests, processes orders, provides product submittals and drawings, confirms down payments, maintains customer and project information in the CRM system, and helps resolve customer issues. The coordinator works with internal teams and develops knowledge of manufacturing processes and plant capabilities relevant to the assigned market.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 1 year of customer service or sales experience; experience with complex products in construction or manufacturing is preferred.
• Excellent written and verbal communication skills, with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency with computer software, including MS Office and CRM databases.

Nice To Haves

• Customer service or sales experience with complex products in the construction or manufacturing industry.

Responsibilities

• Establish and maintain account relationships, serving as the primary inside contact for buying customers from initial quote through production.
• Provide information and problem-solving support, collaborating with operations and field personnel to promote customer satisfaction.
• Facilitate customer requests for quotes and scope-of-work deliverables for products in the assigned territory.
• Process orders and provide product submittals, drawings, and down-payment confirmations.
• Assist with problem resolution and receivables, including aging resolution.
• Maintain project records, documentation, and data in the CRM system.
• Develop knowledge of manufacturing processes and plant capabilities for products sold in the assigned market.
• Resolve inquiries concerning invoicing errors, pricing, or incorrect shipments, escalating issues as necessary.
• Coordinate with Sales, Field Marketing, Manufacturing, Credit, and Operations to support smooth operations and customer service.
• Support new account setup, pricing, quoting, and collection of credit information.

Benefits

• Team-oriented, collaborative environment.
• Work-life balance.
• Career growth opportunities.
• Comprehensive benefits package with options tailored to the employee and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level