Customer Service Coordinator

CRST The Transportation Solution • Greenville, SC

2d • Onsite

About The Position

CRST is hiring a Customer Service Coordinator to support Whirlpool customers and installers. The role is the first point of contact for customer inquiries and is responsible for resolving issues and ensuring escalations are handled within service-level agreements (SLAs). It requires logistics customer service experience and involves coordinating schedules, providing order updates, managing installer escalations, and conducting follow-up calls. The coordinator communicates with customers, Whirlpool, and CRST internal teams and helps deliver safe, reliable, and responsive service.

The position is onsite at 1510 Antioch Church Rd, Greenville, South Carolina, with a Monday–Friday schedule from 8:00 AM to 4:00 PM. The stated starting pay is $20.00 per hour; final pay may depend on relevant experience, skills, and location. Additional compensation may include overtime or discretionary incentives, as applicable.

Requirements

• Proven logistics customer service experience in transportation, distribution, or a related industry.
• Strong verbal and written communication skills.
• Proficiency in data entry and customer management systems.
• Flexibility, reliability, and punctuality for the assigned shift.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Call customers with upcoming service time windows and conduct follow-up calls, including 5 Star Survey reminders.
• Receive warm leads and process product sales accurately and promptly.
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary.
• Manage service orders, upload documentation, and accurately update Whirlpool systems.
• Track installer escalations and provide updates to supervisors and managers.
• Perform daily inventory scans, service order updates, and paperwork completion.
• Resolve Whirlpool escalations within SLA timelines.
• Serve as a liaison among Whirlpool customers, CRST service teams, and internal departments to support clear communication and issue resolution.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug and telemedicine services.
• Company-paid life and disability insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Parental leave.
• Additional voluntary benefits and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed