Customer Service Coordinator

Penske • Sacramento, CA

53d

About The Position

The Customer Service Coordinator at Penske’s Sacramento branch works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The role supports customer satisfaction and shop productivity by coordinating maintenance schedules, parts availability, vendors, billing, and communications about service updates.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including proper selection and use of tools, PPE, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Be willing to travel as necessary and work the required schedule and at the required location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Meet the role’s physical and safety requirements, including working safely at heights and in all weather conditions, navigating a workplace with frequent large-truck movement, and lifting or moving up to 50 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

• At least 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor’s degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and schedule adherence of outside work.
• Provide customer service and ensure customers are satisfied and likely to return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED