Customer Service Coordinator

Innovive Health • Medford, MA

2d

About The Position

We are seeking a Customer Service Coordinator to support the clinical team by managing incoming calls, coordinating patient schedules, and ensuring excellent service for patients and staff. The role is suited to someone who thrives in a fast-paced environment and has strong communication and organizational skills.

The schedule is Tuesday, 9:00 AM–5:00 PM; Wednesday and Thursday, 7:00 AM–5:00 PM; Friday, 4:00 PM–9:00 PM; and Saturday, 2:00 PM–9:00 PM.

Requirements

• Associate degree or equivalent work experience.
• At least 1 year of customer service experience.
• Proficiency with Microsoft Outlook, Teams, Excel, and Word.
• Strong communication, organizational, and multitasking skills.

Nice To Haves

• Healthcare experience.
• Bilingual Spanish skills.

Responsibilities

• Answer and triage incoming calls professionally and efficiently.
• Coordinate and maintain patient schedules and staff assignments.
• Communicate scheduling updates and patient concerns to clinical teams.
• Provide administrative support to on-call clinicians and office staff.
• Maintain confidentiality and comply with company policies and procedures.
• Deliver exceptional customer service to patients, families, and employees.

Benefits

• Consistent full-time schedule.
• Supportive team environment.
• Opportunity to make a meaningful impact in healthcare.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree