Customer Service Coordinator

Penske • Fort Pierce, FL

18d • Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The position is based at Penske’s Fort Pierce, Florida location and works Monday through Friday, 7:00 a.m. to 3:30 p.m.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including appropriate tool and PPE selection, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Be willing to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, submit to a background investigation, and undergo drug screening.
• Ability to move frequently and to stand, walk, climb, bend, and sit for extended periods during scheduled work.
• Ability to use hands routinely and daily to grasp, reach, touch, handle, feel, and operate tools or controls.
• Ability to work safely at heights using applicable ladders and elevated working platforms and to work safely in all weather conditions.
• Ability to see and hear sufficiently to navigate a workplace with frequent movement of large trucks.
• Ability to regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.

Nice To Haves

• At least 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate, technical school, or bachelor’s degree.
• ASE certification.
• Experience with service scheduling and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and schedule of outside work.
• Provide customer service and help ensure customers are satisfied and return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED