Customer Service Coordinator

IEC CORP GROUP•Dallas, TX

5d•$18 - $20•Onsite

About The Position

UEI College is seeking a Customer Service Coordinator to provide customer service to students, prospective clients, and campus visitors at its Dallas campus. The position supports campus operations by welcoming visitors, handling calls and messages, answering general questions, managing appointments and mail, assisting with fax services, taking payments, and performing clerical work. The role requires compliance with applicable federal, state, accreditation, and institutional policies and procedures.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Positive attitude at all times.
Customer-service orientation.
Ability to multitask.
Effective communication skills.

Nice To Haves

Bilingual abilities are useful but not required.

Responsibilities

Comply with all federal, state, accreditation, and institutional policies and procedures.
Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
Retrieve messages and voicemail and forward them to appropriate personnel.
Answer incoming calls, determine callers’ purpose, and forward calls to the appropriate personnel or department.
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Answer general questions about the organization and provide callers with addresses, directions, and other information.
Monitor visitor access and issue passes when required.
Update appointment calendars.
Receive, sort, and route mail, and maintain and route publications.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Take payment for services and products.
Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed, such as filing, photocopying, and data entry.