Customer Service Coordinator

Silgan Containers • Union, MO

22d

About The Position

The Customer Service Coordinator helps make customer service a differentiating point by making it easy for customers to do business with the company. The position communicates effectively with customers, sales personnel, and operations teams, contributing to efficient operations and meeting customer needs.

The role coordinates and expedites customer orders, works with the manufacturing base, monitors order status, invoices customers, and shares relevant updates with customers. It also coordinates forecasting with input from customers and account managers and provides the sales team and management with pertinent information about customer accounts and products. The coordinator must be available for customer communications.

The posting describes the general nature and level of the work and notes that duties are not exhaustive. Employees may be assigned other job-related duties and must perform the position’s responsibilities proficiently. Reasonable accommodations may be provided for qualified individuals with disabilities, subject to applicable conditions. Continued employment is at will. Silgan is an Equal Opportunity Employer and a drug-free workplace.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience with a manufacturing company.
• Experience with customer order-entry systems.
• Ability to learn the products and manufacturing processes.
• Excellent communication skills.
• Personable, positive, proactive demeanor and excellent work ethic.
• Common sense and ability to work through opportunities and solve problems.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Excellent computer and organizational skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Nice To Haves

• College degree.
• Knowledge of products and manufacturing processes.
• Experience with the JD Edwards operating system.
• PowerPoint proficiency.

Responsibilities

• Maintain effective communication between customers and relevant internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Invoice customers in a timely manner.
• Coordinate customer orders with the manufacturing base.
• Monitor order status and communicate relevant information to customers.
• Coordinate forecasting using feedback from customers and account managers.
• Provide the sales team and management with relevant information about customer accounts and products.
• Be available for customer communications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED