Customer Service Coordinator, Construction

Contech Engineered Solutions • West Chester, OH

5d

About The Position

The Customer Service Coordinator (CSC) is a central resource for customer support and manages the order flow from quote through manufacturing release. The role handles new account setup, pricing, quoting, credit information, order processing, and assistance with aging resolution, while serving as a key point of contact for buying customers across product lines.

The CSC establishes and maintains account relationships and serves as the primary inside contact for customers from the initial quote through production. The position works with operations and field personnel to provide information and resolve problems, facilitates quote and scope-of-work requests, processes orders, and maintains project documentation in the CRM system. The CSC also develops knowledge of manufacturing processes and plant capabilities, addresses invoice, pricing, and shipment issues, and coordinates with internal teams to support customer satisfaction.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience.
• Excellent written and verbal communication skills, with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency with computer software, including MS Office and CRM databases.

Nice To Haves

• Customer service or sales experience with complex products in the construction or manufacturing industry.

Responsibilities

• Establish and maintain account relationships, serving as the primary inside point of contact for buying customers from the initial quote through production.
• Provide information and problem-solving support, collaborating with operations and field personnel to support customer satisfaction.
• Facilitate customer requests for quotes and scope-of-work deliverables for products in the assigned territory.
• Process orders and provide product submittals, drawings, and down-payment confirmations.
• Assist with problem resolution and receivables, including aging resolution.
• Maintain project records, documentation, and data in the customer relationship management (CRM) system.
• Develop an understanding of manufacturing processes and plant capabilities for products sold in the assigned market.
• Resolve inquiries involving invoicing errors, pricing, or incorrect shipments, escalating issues as necessary.
• Coordinate with Sales, Field Marketing, Manufacturing, Credit, and Operations.
• Handle new account setup, pricing, quoting, and collection of credit information.

Benefits

• Comprehensive benefits package with options tailored to the needs of employees and their families.
• Team-oriented environment emphasizing collaboration.
• Work-life balance.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level