Customer Service Coordinator

Nippon Express USA • Edison, NJ

11d

About The Position

The Customer Service Coordinator performs ocean import and export operations and related product functions, including picking, packing, shipping, and receiving, to meet company quality, safety, security, and productivity standards. The role creates shipment references, coordinates import arrangements, prepares customer invoices, arranges export bookings, issues booking confirmations, coordinates cargo pickups, completes AES filings, and verifies vessel departures. It also supports sales members with quotations, follows up with customers and NX branches, and contributes to department revenue and profit goals.

The position interacts with employees at all levels of the branch, including colleagues, leadership staff, and office personnel. Work takes place in a warehouse environment that may be noisy and subject to varying temperatures, alongside drivers operating different types of forklifts. Physical demands include standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and repeatedly carrying heavy objects.

Requirements

• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Some computer skills, including data entry and maintenance.
• Good verbal and written communication skills.
• Ability to accommodate a flexible work schedule, including weekends and holidays as necessary.

Nice To Haves

• Some knowledge of general and import/export computer application technology.
• Some knowledge of international commerce, including Incoterms, methods, and customs regulations.

Responsibilities

• Create shipment references and coordinate import shipment arrangements.
• Prepare and issue customer invoices after import arrangements are completed.
• Arrange export bookings based on customer requests.
• Issue booking confirmations to customers.
• Coordinate cargo pickups and complete AES (Automated Export System) filings.
• Verify vessel departures and prepare and issue customer invoices accordingly.
• Support sales members with preparing quotations.
• Perform operational duties related to the management and development of import and export operations.
• Follow up with customers and/or NX branches.
• Support department revenue and profit budget goals.
• Perform product functions, including picking, packing, shipping, and receiving, in accordance with company quality, safety, security, and productivity standards.

Benefits

• Medical, dental, and vision coverage beginning on the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED