Customer Service Coordinator

AMAROK • Columbia, SC

13d • $21 - $22

About The Position

AMAROK’s Customer Service department supports the daily customer experience by maintaining and following established routines and processes. The Customer Service Coordinator helps promote customer satisfaction and retention by providing proactive, empathetic support and technical problem-solving to internal and external customers. The role handles a high volume of calls and emails, maintains customer records, troubleshoots system issues, and supports account reporting and retention efforts. This position is based in Columbia, South Carolina, and works Sunday through Thursday from 9 a.m. to 6 p.m. Applicants must type at least 60–80 words per minute and be proficient in navigating Microsoft Suite.

Requirements

• At least two years of customer-facing related experience.
• Ability to type at least 60–80 words per minute.
• Proficiency navigating Microsoft Suite.
• Strong time-management and organizational skills, with the ability to thrive in a fast-paced environment.
• Active listening skills and the ability to build rapport, establish trust, and maintain professional relationships with internal and external customers.
• Clear written and verbal communication skills.
• Ability to handle a high volume of calls and emails daily.
• Outstanding analytical and problem-solving skills.
• Team-oriented approach.

Nice To Haves

• Technical support or troubleshooting experience.

Responsibilities

• Build account relationships through empathetic communication and early issue resolution.
• Manage high-volume calls and emails, create technician work orders, and set clear expectations for resolution.
• Maintain accurate CRM records of customer interactions, service updates, agreements, and alarm protocols.
• Troubleshoot system, connectivity, and equipment issues, guiding customers through solutions with educational resources.
• Prepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk.
• Conduct all duties in accordance with the company’s established standard operating procedures and techniques.

Benefits

• Medical, dental, and vision health benefits
• Tuition reimbursement program
• Short- and long-term disability
• Life insurance
• Flexible Spending Account (Section 125)
• Matching 401(k) retirement plan
• Career advancement opportunities
• Bonus opportunities
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed