Customer Service Coordinator
About The Position
The Customer Service Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The position coordinates register assignments, POS coverage, and Associate breaks; addresses customer concerns; and ensures tasks are completed according to the store plan. The Coordinator communicates priorities and progress to management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction programs. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights, weekends, and holidays.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly to ensure a positive customer experience.
- Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates meeting service or hours requirements
- Medical, dental, and vision coverage for Associates meeting service or hours requirements
- Health savings account (HSA) for Associates meeting service or hours requirements
- Health care flexible spending account (FSA) for Associates meeting service or hours requirements
- Life insurance for Associates meeting service or hours requirements
- Short- and long-term disability for Associates meeting service or hours requirements
- Paid parental leave for Associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
