Customer Service Coordinator

Penske•Cranbury, NJ

17d•$25 - $28•Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The position is located at the Penske facility at 2682 US Highway 130 in Cranbury, New Jersey. The coordinator develops workforce plans, communicates maintenance updates and service issues to customers, ensures rental units are maintained and ready, and keeps parts available for scheduled work. The role also monitors outside vendors, optimizes shop productivity, supports customer satisfaction, and coordinates with district billing clerks as needed. Other projects and tasks may be assigned by the supervisor.

Requirements

At least 2 years of customer service experience.
At least 1 year of hands-on mechanical experience.
High school diploma or equivalent.
Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including correct selection and use of appropriate tools and PPE, machine guarding, and established safety practices.
Maintain regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the specified location.
Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

2 years of supervisory experience.
At least 2 years of service department administration experience.
Associate degree, technical school degree, or bachelor's degree.
ASE certification.
Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, parts availability, technician skill sets, and work hours to maximize customer service and productivity.
Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
Ensure Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for the quality and schedule of outside work.
Provide customer service and help ensure customers are satisfied and return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Perform other projects and tasks as assigned by the supervisor.