Customer Service Coordinator
About The Position
All County Exteriors is seeking a highly organized and customer-focused Customer Service Coordinator to support our growing Service & Repair Division. This role serves as the primary point of contact for homeowners calling about repair and service needs. You'll help guide customers from their initial inquiry through scheduling, proposal follow-up, and job completion while coordinating closely with technicians, warehouse personnel, accounting, and operations teams. If you enjoy helping customers, solving problems, staying organized, and keeping busy in a fast-paced environment, we'd love to meet you.
Requirements
- High School Diploma or GED.
- 1-3 years of customer service, scheduling, dispatching, administrative support, or related experience.
- Strong communication and customer service skills.
- Excellent organization and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong computer skills and attention to detail.
- Applicants must be legally authorized to work in the United States at the time of application.
- We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.
Nice To Haves
- Previous scheduling or dispatching experience.
- Experience using ServiceTitan or similar CRM/service management software.
- Experience working in construction, home services, roofing, repair, or field service industries.
- Bilingual English/Spanish is a plus.
Responsibilities
- Serve as the first point of contact for customers seeking repair and service work.
- Answer inbound calls and gather information needed to create service work orders.
- Help customers understand service options and pricing for routine repairs.
- Respond to customer inquiries promptly and professionally.
- Monitor and manage shared customer service inboxes and voicemails.
- Coordinate and manage daily service schedules.
- Plan technician routes throughout New Jersey to maximize efficiency.
- Update schedules and communicate changes as needed.
- Ensure technicians have the information and materials needed to complete assigned work.
- Create, update, and maintain work orders in ServiceTitan.
- Follow up with customers on open estimates and proposals.
- Convert accepted estimates into active jobs.
- Upload photos, project documentation, and customer information into the system.
- Maintain accurate customer records throughout the service process.
- Coordinate with accounting regarding customer deposits.
- Communicate with warehouse and inventory teams regarding material needs.
- Research historical customer information, materials, and color matches when required.
- Assist with filing, scanning, document management, and other administrative tasks.
- Support the Service & Repair team with day-to-day operational needs.
Benefits
- Medical and Dental Insurance - 100% of the employee premiums are company-paid
- Vision Insurance
- 401(k) with Employer Match
- Paid Time Off
- Paid Holidays
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Life Insurance
- Professional Development Assistance
- Bonus Opportunities
- Weekly Pay Frequency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
