Customer Service Coordinator

Nexxt Spine•Noblesville, IN

13d•Onsite

About The Position

The Customer Service Coordinator is a hands-on role supporting day-to-day company operations and superior customer and distributor satisfaction. The position focuses on surgical set management, distributor relationship development, and operational support to drive company growth. The successful candidate is detail-oriented and proactive, and thrives in a fast-paced, entrepreneurial environment. The role creates and manages surgeon-specific sets, coordinates replenishment cases, ensures customers and distributors have access to current instruments, and serves as a subject matter expert in Nexxt Spine products. It also supports surgical set availability and readiness, inventory-control procedures and training, discrepancy investigations, and coordination with other departments. Customer service activities should align with and support revenue growth and company success.

Requirements

Strong interpersonal skills and the ability to build trust and partnerships.
Exceptional attention to detail and problem-solving ability.
Advanced analytical and organizational skills.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Excellent written and verbal communication skills.
Self-motivated and proactive, with the ability to prioritize multiple tasks effectively.
Comfort working in a fast-paced environment and responding with urgency.

Nice To Haves

Experience with Business Central or similar ERP systems.
Background in medical devices or other FDA-regulated manufacturing environments.
Bachelor’s degree in Business Administration, Finance, Accounting, Engineering, Statistics, or Mathematics preferred.

Responsibilities

Create and manage surgeon-specific sets based on the unique needs of surgeons and distributors.
Oversee and coordinate replenishment cases to ensure timely and accurate field support.
Ensure customers and distributors have access to the most current instruments.
Build and strengthen long-term distributor relationships to support sustainable growth.
Serve as a subject matter expert in Nexxt Spine products and offerings to address surgeon and distributor needs.
Monitor and manage daily activities to maintain effective surgical set availability and readiness.
Oversee the development, implementation, and training of inventory-control procedures to ensure field and on-site accuracy.
Investigate and reconcile escalated inventory discrepancies, identify root causes, and implement corrective actions.
Coordinate with other departments to maximize customer service effectiveness.
Align customer service activities and initiatives to support revenue growth and company success.