Customer Service Coordinator

Crown Uniform and Linen Service•Brockton, MA

3d•Onsite

About The Position

Crown Linen Service, Inc. is hiring a Customer Service Coordinator for its service department in Brockton, Massachusetts. The coordinator supports the service team and works with route drivers, managers, and customers to keep daily operations organized and ensure customer requests are handled smoothly. The role includes coordinating check-ins and customer updates, managing service calls and requests, using a Customer Relationship Management system to monitor and improve service, and assisting with invoices, new-hire training, and route audits. The position offers a Monday–Friday schedule, weekly pay, benefits, and career growth opportunities.

Requirements

At least 3 years of customer service experience.
At least 2 years of administrative experience.
High school diploma or equivalent combination of education and experience.
Excellent customer service and professional written and verbal communication skills.
Ability to work with deadlines, multitask, and prioritize.
Excellent Microsoft Office and computer skills.
Strong interpersonal and teamwork skills.
Highly organized, with the ability to gather and analyze information skillfully.

Nice To Haves

Some college.

Responsibilities

Provide the team with insights and updates to help daily operations run smoothly.
Serve as a daily point of contact for questions, check-ins, and customer updates.
Help monitor and improve service using the Customer Relationship Management system.
Manage incoming service calls, requests, and phone logs.
Assist with customer concerns, special requests, and escalations.
Review and approve invoices or service stops based on payment status.
Help train new hires and maintain their paperwork.
Participate in daily route check-ins and audit routes as needed.