Customer Service Coordinator

Refloor • Troy, MI

101d

About The Position

As a Customer Service Coordinator, you will manage the full lifecycle of service requests, from initial review through resolution. You will verify job details, coordinate scheduling, support field teams, and keep customers informed throughout the process. The role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.

Requirements

• Strong customer service or customer-facing experience.
• Excellent communication and problem-solving skills.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort handling customer concerns and resolving issues.

Nice To Haves

• Experience in scheduling, coordination, or administrative support.
• Experience in home improvement, flooring, or service industries.

Responsibilities

• Review service requests and determine next steps based on job details and documentation.
• Verify and maintain accurate job information, records, and supporting files.
• Coordinate and schedule service visits, inspections, and follow-ups.
• Communicate with customers throughout the service process.
• Monitor service progress and day-of-service activity through completion.
• Resolve service issues with installers, vendors, and internal teams.
• Manage follow-ups such as additional visits, materials, and inspections.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed