Customer Service Coordinator

UFP Industries•Nampa, ID

22d

About The Position

UFP Factory Built is seeking an organized, responsive, detail-oriented Customer Service Coordinator to support customers and help coordinate the customer order process. The role involves entering and maintaining sales orders, answering customer questions and concerns, processing order changes, and coordinating with production and shipping when orders need adjustments, priority attention, or special handling. The coordinator works with customers, account managers, production, and shipping to keep order information accurate, communicate status updates, and resolve order-related issues. The role also includes assisting with customer samples and product requests, maintaining customer and order records, preparing reports and correspondence, participating in product training, and performing other assigned duties.

Requirements

High school diploma or equivalent.
0–2 years of experience; customer service, order entry, administrative support, manufacturing, or a related environment is preferred.
Strong customer service and communication skills.
Excellent attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and follow-through.
Ability to work effectively with customers and internal teams.
Comfort communicating with production and shipping teams about changing priorities.
Working knowledge of Microsoft Excel, Word, and Outlook.
Ability to learn company systems, products, and processes.
Dependable, organized, and team-oriented.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Enter and process customer sales orders accurately and efficiently.
Review order information for accuracy and completeness.
Communicate frequently with customers about their orders and requests.
Respond to customer questions, concerns, and basic issues, escalating more complex concerns when appropriate.
Process customer-requested order changes and adjustments.
Coordinate with production and shipping regarding hot orders, priority needs, and changes.
Communicate special order requirements to appropriate internal teams.
Monitor open orders and communicate status updates when needed.
Work with account managers to support customer requests and resolve order-related issues.
Maintain positive and professional customer relationships.
Assist with customer samples and other product-related requests.
Maintain accurate customer and order information.
Prepare reports and correspondence as needed.
Participate in product training as appropriate.
Perform other duties as assigned.