Customer Service Coordinator - BOWIC

HCA Healthcare•San Antonio, TX

7d•Onsite

About The Position

South Texas Radiology Imaging Centers is seeking a Customer Service Coordinator to help patients and physicians register for procedures at the facility. The role provides professional communication, schedules radiology procedures accurately, and performs secretarial and clerical duties. The coordinator greets patients and visitors in person and by telephone, answers or routes inquiries, and updates and retrieves patient records. The role schedules appointments to support patient and referring physician satisfaction and effective use of radiology resources, helps patients and families feel comfortable, and coordinates patient flow to minimize delays. The coordinator communicates schedule changes and timing with scheduling staff and the designated Air Traffic Control person, and records scheduling changes in patient history notes. The role also maintains patient accounts by collecting and updating demographic and financial information, following collection policies, protecting confidential information, processing film and copy requests, assisting with printing, and obtaining prior outside films in accordance with facility policy.

Requirements

High school diploma or GED.
Complete initial and ongoing training and competencies as defined by the facility for the needs of the patient population served.

Nice To Haves

Radiology Information System (RIS) and radiology medical records training is desired but not required.

Responsibilities

Greet patients and visitors in person and by telephone, answer or refer inquiries, and update and retrieve patient records.
Schedule radiology appointments appropriately in person or by telephone, supporting patient and referring physician satisfaction and effective use of radiology resources.
Anticipate patient and family anxieties, answer questions, and maintain a patient-focused reception area.
Coordinate patient flow throughout the facility and monitor the schedule to minimize delays.
Regularly update the designated Air Traffic Control person and communicate schedule changes and timing with scheduling staff throughout the day.
Document scheduling changes appropriately in patient history notes.
Obtain, record, and update patient demographic and financial information, including waivers, ABNs, and financial responsibility forms; record paperwork with appropriate instructions from physician preferences.
Follow collection policies and processes accurately.
Protect confidential patient personal and financial information.
Process film and copy requests, assist with printing, and obtain outside prior films as needed and according to facility policy.
Complete initial and ongoing training and competencies defined by the facility for the needs of the patient population served.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
Free counseling and referral services
Paid time off and paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
Fertility and family-building benefits and adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts