Customer Service Coordinator

AkzoNobel•Houston, TX

50d•$52,000 - $56,000•Onsite

About The Position

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers. The CSR assists customers and AkzoNobel Sales Team by research, coordination of information, entering customer orders, claim information, tracking short pays, and responding to inquiries from internal or external customers. Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items. Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customer’s instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.

Requirements

High School Diploma required
Ability to read, comprehend and follow safety instructions and safety guidelines
Must be able to work independently
Success in qualifying opportunities involving multiple key decision makers.
Strong knowledge of sales principles, methods, practices, and techniques.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Ability to multi-task and balance priorities
Ability to interact effectively with internal and external customers
Must have knowledge of basic computer skills and have the ability to use Excel, Word, SAP and able to adapt to software applications.
Must be able to use calculator, telephone, keyboard and various office machines on a daily basis
Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions given to them

Nice To Haves

Associate’s or Bachelor’s degree, preferred
SAP experience a plus

Responsibilities

Must demonstrate integrity while performing duties as per company’s Code of Conduct
Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
Maintains customer contact information
Researches customer short pays and collecting information to determine if credit is applicable
Ensures customer purchase order (PO) pricing is correct and requests a revised PO in the event a correction is applicable
Attend to incoming phone calls
Provides the Accounting Department with customer information for Customer Master
Additional duties may be assigned in the event business conditions change
Other duties as deemed necessary by department business conditions
Set up new customer ship to addresses in database
Assisting invoicing when needed