Customer Service Coordinator

Vantage Apparel • Avenel, NJ

56d

About The Position

The Customer Service Coordinator plays an important role in supporting the Customer Service team by providing administrative and customer service support. This position serves as a primary point of contact for customers and Sales Representatives, managing hotline calls, responding to inquiries, and ensuring requests are addressed promptly and professionally. The role also supports day-to-day administrative activities and helps maintain efficient Customer Service operations. Strong communication, organization, professionalism, and a commitment to delivering a positive customer experience are essential for success in this role.

Requirements

• Ability to collaborate effectively with others to support team and organizational goals.
• Communicates clearly and professionally, both verbally and in writing.
• Strong organizational and detail-oriented skills with the ability to manage multiple priorities.
• Strong customer service and interpersonal skills with a professional and positive approach.
• Demonstrate a proactive and forward-thinking approach to daily responsibilities.
• Ability to prioritize responsibilities, follow through on requests, and meet established deadlines.
• Effective problem-solving and active listening skills to address challenges and meet customer needs.
• Knowledge of consumer journey mapping, ensuring a seamless, high-quality customer experience.
• High school diploma required.
• Minimum of 1–2 years of customer service experience or equivalent education and experience.
• Demonstrated high proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint.

Nice To Haves

• Associate degree in business administration or a related field preferred.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Organize and prioritize incoming requests to ensure timely follow-up and resolution.
• Provide Customer Service administrative support, including filing, data entry, and routine office tasks.
• Manage Customer Service Hotline calls, addressing inquiries and routing escalations appropriately.
• Monitor customer emails and assign requests to the appropriate Customer Service Representative for follow-up.
• Review website registration requests, vet prospective customers, establish new accounts in Impress, update VAT information, and initiate welcome communications.
• Prepare credit documentation for management authorization, ensuring accuracy and proper recordkeeping.
• Prepare and distribute President’s Thank You letters accurately and timely.
• Provide occasional order entry support for blank goods orders and service shipments.
• Monitor the returns folder and route requests to the appropriate Customer Service Representative.
• Review FedEx and UPS billing for accuracy and follow-up as needed.
• Coordinate pre-production and swatch photos as required.
• Review and maintain departmental reports to ensure information remains current and accurate.
• Maintain and update Excel drop shipment records.
• Process and maintain customer master data updates.

Benefits

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement
• Collaborative and Innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED