Customer Service Coordinator

TJX•Riverside, CA

19d•Onsite

About The Position

The Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, maintains a clean and organized store, and models outstanding service. The coordinator helps create a positive experience for internal and external customers while promoting honesty, integrity, and confidentiality. They train and mentor Associates on front-end principles and coach them on personalizing service and promoting loyalty programs. The role also supports store operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, addressing customer concerns, and helping ensure tasks are completed according to the store plan. The coordinator communicates priorities and progress with management and Associates, provides and accepts feedback, and partners with management on training needs. They help ensure compliance with labor laws and company policies, support credit and loyalty programs and shrink-reduction efforts, and promote a safe work environment. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability coverage for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick leave for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance