Customer Service Coordinator

Penske • Wichita, KS

68d

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The role focuses on customer service, shop productivity, and ensuring that rental units are maintained and prepared for customers.

The schedule is Monday through Friday, 11:30 a.m. to 8 p.m. The associate must comply with Penske management instructions and applicable DOT, OSHA, safety, and maintenance policies. Regular, predictable, full attendance is an essential function. Travel as necessary, the required schedule and location, an employment application, a background investigation, and drug screening are required.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including appropriate tool and PPE selection and use, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Be willing to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, undergo a background investigation including past employment, education, and criminal history, and submit to drug screening.

Nice To Haves

• 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor's degree.
• ASE certification.
• Prior experience with service scheduling and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers about maintenance updates, including schedule or work changes, billing concerns, and service issues.
• Ensure all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and scheduling of outside work.
• Provide customer service and ensure customers are satisfied and likely to return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED