Customer Service Coordinator

Penske • Clackamas, OR

14d

About The Position

The Customer Service Coordinator works with customers to schedule preventative maintenance, coordinate outside repairs, and plan and manage the shop work plan. The role develops daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity. The coordinator provides maintenance updates, addresses schedule or work changes and billing concerns, and resolves service issues. The role also ensures Penske Rental units are maintained and prepared for customers, parts are available for scheduled work, and outside vendors meet quality and scheduling expectations. The coordinator supports shop productivity by optimizing the work plan, coordinates with district billing clerks as needed, and completes other assigned projects and tasks.

The schedule is Monday through Friday, 1:30 p.m. to 10:00 p.m. The position pays $28.50 per hour plus a $3.00 per hour second-shift differential.

The role requires regular attendance and compliance with Penske instructions, applicable DOT and OSHA requirements, and company safety and maintenance policies. Candidates must be willing to travel as necessary, work the required schedule and location, complete an employment application, and submit to background and drug screening.

The job involves frequent movement, standing, walking, climbing, bending, and extended periods of sitting. It requires routine use of the hands to operate tools or controls, safe work at heights and in all weather conditions, and the ability to see and hear in a workplace with frequent large-truck movement. The associate must regularly lift or move up to 50 pounds and occasionally up to 100 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including appropriate tool and PPE selection and use, machine guarding, and established safety practices.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule and at the specific required location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Meet the physical requirements of the position, including safely working at heights and in all weather conditions, and lifting or moving up to 50 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

• 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor's degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
• Communicate maintenance updates to customers, including schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and scheduling of outside work.
• Provide customer service and ensure customers are satisfied and likely to return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED