Customer Service Coordinator - Kitty Hawk

HCA Healthcare•San Antonio, TX

4d•Onsite

About The Position

South Texas Radiology Imaging Centers is seeking a Customer Service Coordinator to help patients and physicians register for procedures at the facility. The role provides professional communication, schedules radiology procedures accurately, and performs secretarial and clerical duties. It includes welcoming and assisting patients and visitors, maintaining patient records and account information, coordinating patient flow and schedule updates, protecting confidential information, and processing film and copy requests. The position is based at the Kitty Hawk location.

Requirements

High school diploma or GED.
Completion of initial and ongoing facility-defined training and competencies specific to the needs of the patient population served.

Nice To Haves

RIS or radiology medical records training is desired but not required.

Responsibilities

Welcome patients and visitors in person and by telephone, answer or refer inquiries, and update and retrieve patient records.
Schedule appointments appropriately to support patient and referring physician satisfaction and efficient use of radiology information system modality resources.
Help patients and families by anticipating concerns, answering questions, and maintaining a patient-focused reception area.
Coordinate patient flow, monitor schedules to minimize delays, update the designated Air Traffic Control (ATC) person, and communicate schedule changes and timing with scheduling staff.
Document scheduling changes in patient history notes.
Obtain, record, and update patient demographic and financial information, including waivers, ABNs, and financial responsibility forms; document paperwork with appropriate physician-preference instructions.
Follow collection policies and processes accurately.
Protect the confidentiality of patients’ personal and financial information.
Process film and copy requests, assist with printing, and obtain outside prior films as required by STRIC policy.
Complete initial and ongoing training and competencies defined by the facility for the needs of the patient population served.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.