Customer Service Coordinator

Nippon Express USA • Edison, NJ

13d • $22 - $25

About The Position

The Customer Service Coordinator performs daily ocean import and export operations, including arranging shipments, preparing customer invoices, booking exports, coordinating cargo pickups, and completing AES filings. The position also supports sales with quotations, follows up with customers and NX branches, and contributes to department revenue and profit goals. The role works with employees at all levels of the branch, including colleagues, leadership staff, and office personnel.

Requirements

• High school diploma or equivalency certificate, or significant, relevant, or appropriate working experience.
• Some computer skills, including data entry and maintenance.
• Good verbal and written communication skills.
• Must be able to accommodate a flexible work schedule, including weekends and holidays as necessary.

Nice To Haves

• Some knowledge of general and import/export computer application technology.
• Some knowledge of international commerce, including Incoterms, methods, and customs regulations.

Responsibilities

• Create shipment references and coordinate import shipment arrangements.
• Prepare and issue customer invoices upon completion of import arrangements.
• Arrange export bookings based on customer requests.
• Issue booking confirmations to customers.
• Coordinate cargo pickups and complete AES (Automated Export System) filings.
• Verify vessel departure and prepare and issue customer invoices accordingly.
• Support sales members with preparing quotations.
• Follow up with customers and/or NX branches.
• Support efforts to achieve department revenue and profit budget goals.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with a company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED