Customer Service Coordinator

Penske • Kent, WA

6d

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. The role helps ensure Penske Rental units are maintained and ready for customers, parts are available for scheduled work, and outside vendors meet quality and scheduling expectations. The coordinator communicates with customers about maintenance updates, schedule or work changes, billing concerns, and service issues, while supporting customer satisfaction and shop productivity.

The position is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m. Compensation is $28.50 per hour plus a $3 per hour shift differential.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of hands-on mechanical experience.
• High school diploma or equivalent.
• Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
• Perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including correct selection and use of tools and PPE, machine guarding, and established safety practices.
• Maintain regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

• At least 2 years of supervisory experience.
• At least 2 years of service department administration experience.
• Associate degree, technical school degree, or bachelor's degree.
• ASE certification.
• Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
• Communicate with customers about maintenance updates, schedule or work changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for the quality and scheduling of outside work.
• Provide customer service and help ensure customers are satisfied and return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects and tasks as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED