Customer Service Coordinator

Crown Uniform and Linen Service • Brockton, MA

5d • $22 - $23 • Onsite

About The Position

Crown Linen Service, Inc. is hiring a Customer Service Coordinator for its service department in Brockton, Massachusetts. The role supports the service team and works closely with route drivers, managers, and customers to help daily operations and customer service run smoothly. The coordinator is the daily point of contact for questions, check-ins, and customer updates, and helps manage service requests, concerns, and escalations. The schedule is Monday through Friday.

Requirements

• Excellent customer service skills and professional written and verbal communication skills.
• Ability to work with deadlines, multitask, and prioritize.
• Excellent Microsoft Office and computer skills.
• Strong interpersonal and teamwork skills.
• Highly organized, with the ability to gather and analyze information skillfully.
• High school diploma required, or an equivalent combination of education and experience.
• At least 3 years of customer service experience.
• At least 2 years of administrative experience.

Nice To Haves

• Some college preferred.

Responsibilities

• Support the team with insights and updates to help operations run smoothly.
• Serve as the daily point of contact for questions, check-ins, and customer updates.
• Help monitor and improve service using the Customer Relationship Management system.
• Manage incoming service calls, requests, and phone logs.
• Assist with customer concerns, special requests, and escalations.
• Review and approve invoices or service stops based on payment status.
• Help train new hires and maintain their paperwork.
• Participate in daily route check-ins and audit routes as needed.

Benefits

• Weekly competitive pay.
• Full benefits, including 401(k) and paid time off.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED