Customer Service Coordinator II-Golden Triangle Internal Medicine & Pediatrics

Baptist•Columbus, MS

22d

About The Position

The Customer Service Coordinator serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient clinic experience. The role coordinates and directs office activities for the physician practice. Duties may include financial counseling, insurance verification, collecting co-pays, co-insurance and past-due balances, scheduling appointments, making appointment reminder calls, accurate charge entry, and handling pre-certifications. The Coordinator maintains professional working relationships with insurance companies and demonstrates strong public relations and communication skills.

Requirements

At least one year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answer telephones, take messages, and direct messages promptly to the appropriate person or location to maintain workflow.
Seek help from appropriate sources when needed.
Comply with organizational policies regarding ethical business practices.
Contact patients as necessary to obtain payments due or make financial arrangements for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter information into the practice management system.
Maintain an organized and efficient work environment, keeping files and records neat and orderly while ensuring confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.