Customer Service Coordinator II-GME Internal Medicine Columbus

Baptist•Columbus, MS

About The Position

The Coordinator-Customer Service serves as the first point of contact for patients and visitors, providing administrative and customer service support to help ensure a smooth and efficient clinic experience for patients and staff. The role coordinates and directs physician-practice office activities and may provide financial counseling, verify insurance, and collect co-pays, co-insurance, and past-due balances. It also includes making appointments and reminder calls, handling pre-certifications, and maintaining professional working relationships with insurance companies. Strong public-relations and communication skills are required.

Requirements

One year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Knowledge of insurance verification and charge entry gained through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answer telephones, take messages, and direct calls promptly and appropriately to maintain continuous workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
When necessary, call patients to obtain payments due or arrange financial plans for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter information into the practice management system.
Maintain neat and orderly files and records to support efficient workflow and confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.