Customer Service Coordinator II-GME Internal Medicine Columbus

Baptist•Columbus, MS

About The Position

The Coordinator-Customer Service serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient clinic experience for patients and staff. The role coordinates and directs the office activities of a physician practice. It may include financial counseling, insurance verification, collecting co-pays, co-insurances, and past-due balances, making appointments and reminder calls, handling pre-certifications, and maintaining professional relationships with insurance companies. The coordinator uses effective public relations and communication skills.

Requirements

One year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Knowledge of insurance verification and charge entry gained through experience in a physician practice.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to support accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answer telephones, take messages, and direct calls promptly and appropriately to maintain workflow.
Perform accurate charge entry.
Comply with organizational policies regarding ethical business practices.
When necessary, call patients to obtain payment due or make financial arrangements for scheduled exams.
Schedule appointments, gather demographic and insurance information, and enter it into the practice management system.
Maintain an organized and efficient work environment, keeping files and records orderly while ensuring confidentiality.
Coordinate resources to input accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.