Customer Service Coordinator / Driver

Cradles To Crayons•Newton, MA

38d•Onsite

About The Position

Cradles to Crayons (C2C) provides children living in homeless or low-income situations with essential items like clothing, shoes, diapers, and school supplies, free of charge. C2C addresses Clothing Insecurity, a significant issue affecting children's development and school attendance. The organization operates through in-person engagement at Giving Factory warehouses and advocacy/awareness campaigns. Cradles to Crayons has a budget of $19M for FY27 and a staff of approximately 100. The Customer Service Coordinator / Driver is a member of the Operations team, responsible for collecting donated children's items, maintaining inventory and the facility. Key aspects include safe driving, timely pick-up and delivery of donations, organizing donations at various drop-off locations in the Boston area, interacting with volunteers and donors, unloading and securing items in the warehouse, and assisting with inventory movement and facility maintenance. The role is 40 hours per week, typically Monday through Friday, with occasional weekend and evening hours.

Requirements

Must have a valid driver’s license and a clear driving record
Medical clearance for truck and van operation required
Previous delivery/driving experience
Warehouse Experience
Customer service
Must be able to lift a minimum of 40 pounds.
A familiarity with Boston and surrounding area and able to operate a GPS system.
The ability to work occasional weekends is a must

Responsibilities

Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
Ensure the safe pick-up and delivery of donations from locations throughout Massachusetts to the Cradles to Crayons warehouse in Newton, MA.
Efficiently organize donations from drop-off location into the Cradles to Crayons truck.
Accurately track the amount and type of donations being loaded onto the truck and being placed within the warehouse.
Monitor the truck to ensure it is properly maintained and operational and report any issues to the Associate Director of Operational Initiatives.
Maintain a positive and professional relationship with those who are donating items.
Ensure donations in the warehouse are stored properly and safely and that aisle ways are unobstructed and free of debris.
Manage the onsite collection bin and organize and track donations that are received.
Work with the operations team to optimize space in the warehouse.
Perform custodial related activities in warehouse and surrounding grounds.
Triage donations after completing daily route.
Attend special events with the truck as needed.
Assist Operations and Giving Factory Production after deliveries.
Perform the duties needed for Giving Factory stations to run properly.
Assist the Partner Relations team with the fulfilment of Everyday and Emergency Essentials requests.
Perform other warehouse, inventory, receiving and distribution tasks as directed by the Manager.
Unload pallets of incoming donations and purchases from delivery trucks.
Load vehicles designated for the delivery of Everyday and Emergency requests.
Perform cleaning and sanitizing duties as directed.
Other duties as assigned.