Customer Service Coordinator B

CTDI • Coatesville, PA

35d • Onsite

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. This role involves handling customer calls and inquiries, appointment verification and authorization calls, clerical and administrative tasks, and customer concerns with appropriate follow-up. The shift for this position is 1st Shift: 7:00 AM - 3:00 PM, Monday - Friday.

Requirements

• 2+ years customer service or related experience.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• Excellent follow-up skills.
• A professional telephone manner.
• Experience with basic PC software programs including MS Office, Excel, Word, or related programs.
• Must be 18 years of age.

Responsibilities

• Receiving and processing all customer calls and inquiries.
• Handling all appointment verification, and customer authorization phone calls.
• Responsible for performing many of the clerical duties.
• Addressing customer concerns and handling follow-up.

Benefits

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed