Customer Service Consultant - CLUB

Bass Pro Shops • Atlanta, GA

2d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and helps guests understand the benefits of becoming a CLUB Member. The role serves as a product expert and handles account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The position supports a pleasant and productive shopping experience, proactively engages customers about CLUB membership, and provides current members with a unique experience. It executes CLUB operational and compliance programs, demonstrates products, stays informed about advertised sales, and helps meet individual and store goals. The Outfitter maintains accurate CLUB inventory and an organized CLUB Booth, processes payments and applications, answers account questions, provides timely and accurate feedback and reports, and coaches and supports peers as a CLUB advocate. The role may provide service in any area of the store as business needs require.

Work involves standing or walking during shifts, frequent communication, repetitive wrist, hand, or finger motions, and lifting or moving objects up to 20 pounds. Occasional tasks include using ladders, stairs, or step stools and working in noisy environments. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift and move objects up to 20 pounds constantly.
• Occasional ability to ascend or descend ladders, stairs, or step stools and work in noisy environments.

Responsibilities

• Support a strong commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
• Proactively greet customers and explain the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide CLUB Member services, including processing payments and applications and answering account questions.
• Provide daily feedback and submit reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED