Club Customer Service

Bass Pro Shops • Mesa, AZ

6d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and helps guests understand the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The Outfitter supports a pleasant and productive shopping experience, serves customers throughout the store as business needs require, and maintains accurate CLUB inventory and a clean, organized CLUB Booth. The position performs duties under general supervision using established procedures and innovation, with occasional independent judgment to complete assignments and recommendations to improve work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Remain knowledgeable about advertised sales.
• Help meet personal and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED