Customer Service Co-Op

Education First • Boston, MA

3d • Hybrid

About The Position

EF Education First is offering a Customer Service Co-Op with the Account Services Team at Cultural Care Au Pair. The role is based in Cambridge, Massachusetts, with work in the office Monday through Thursday and the option to work from home on Fridays. It pays $20 per hour for 40 hours per week, beginning January 5 or January 19 and continuing until June 2027.

The co-op serves as a primary source of information and problem solving for host families, au pairs, Local Childcare Consultants, and colleagues. Most communication takes place by phone and email. The role supports compliance with Department of State regulations and helps ensure host families meet their financial responsibilities. The co-op is expected to take ownership of inquiries and resolutions, respond promptly and thoroughly, and anticipate customer needs. The position offers exposure to multiple parts of the organization and potential for future career growth.

Requirements

• Strong written and verbal communication skills.
• Ability to manage high volumes of calls, emails, and tasks daily.
• Strong attention to detail and multitasking skills.
• Ability to work effectively with deadlines.
• Problem-solving skills.
• Ability to organize tasks, adapt to new processes, and work toward goals.
• Comfort with numbers and reading spreadsheets.
• Ability to have challenging conversations with empathy and an open mind.
• Ability to work independently while contributing to team goals.

Nice To Haves

• Previous customer service experience is preferred.

Responsibilities

• Serve as a primary resource for information and problem solving for host families, au pairs, Local Childcare Consultants, and colleagues.
• Handle customer inquiries primarily through phone and email.
• Support compliance with Department of State regulations.
• Help ensure host families uphold their financial responsibilities to the program.
• Take ownership of customer issues through resolution and anticipate customers’ future needs.
• Organize daily tasks and work toward individual and department goals.
• Collaborate with other departments to support the overall customer experience.
• Share ideas to improve staff efficiency and the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed