Customer Service Co-Op

EF Education First / Hult • Cambridge, MA

16h • Hybrid

About The Position

EF Education First offers a student internship and cooperative education program in partnership with colleges and universities. This Customer Service Co-op is on the Account Services Team at Cultural Care Au Pair, based in Cambridge, Massachusetts. The role is scheduled for 40 hours per week, Monday through Thursday in the office, with the option to work from home on Fridays. The hourly rate is $20. The stated start dates are January 5 or January 19, with the position continuing until June 2027.

In this highly visible role, you will communicate primarily by phone and email and serve as a main source of information and problem-solving for host families, au pairs, Local Childcare Consultants (LCCs), and colleagues. You will help ensure program compliance with Department of State regulations and that host families meet their financial responsibilities. For each inquiry, you will take ownership of resolution, respond thoroughly and positively, and anticipate customers’ future needs. The role offers insight into different aspects of the organization and potential future career growth opportunities.

Cultural Care Au Pair brings international visitors together with American host families, providing childcare, cultural exchange, and an au pair experience in America. EF describes its wider mission as opening the world through education and fostering understanding across people and cultures.

Requirements

• Previous customer service experience is preferred.
• Strong written and verbal communication skills.
• Ability to manage high volumes of calls, emails, and tasks daily.
• Strong attention to detail and multitasking skills.
• Ability to work proficiently with deadlines.
• Problem-solving skills.
• Comfort with numbers and reading spreadsheets.
• Ability to organize tasks efficiently and work toward goals.
• Flexibility to adapt quickly to new processes and customer or company needs.
• Ability to work collaboratively and communicate effectively with customers, colleagues, and other departments.
• Resilience and empathy when handling challenging conversations.

Responsibilities

• Serve as a primary resource for information and problem-solving for host families, au pairs, Local Childcare Consultants, and colleagues.
• Respond to inquiries primarily by phone and email, taking ownership of resolution and providing a positive, thorough customer experience.
• Help ensure the program complies with Department of State regulations.
• Help ensure host families uphold their financial responsibilities for the program.
• Manage a high volume of calls, emails, and daily tasks while meeting deadlines.
• Collaborate and share information with other departments to support the overall customer experience.
• Organize daily tasks and work toward individual and department goals.
• Identify and share ideas to improve staff efficiency and the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed